1. Eligibility for Refunds

• The request for a refund must be made within [X] days of receiving the product.
• The product must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.

2. Non-Refundable Items

• Perishable goods, including organic products that have a limited shelf life.
• Customized or special-order items.
• Products marked as final sale.

3. How to Request a Refund

1. Contact Us: Email us at Support@rtpldigital.com with your order number and the reason for the refund request. Include any relevant photos or documentation.
2. Return the Product: If instructed, return the product to the address provided by our customer service team. Please ensure that the product is securely packaged.
3. Processing Time: Once we receive the returned product, we will inspect it and process your refund within [X] business days of receiving the item.

4. Shipping Costs

Shipping costs for returns are the customer's responsibility unless the return is due to an error or defective product, in which case we will cover the return shipping.

5. Exchanges

If you would like to exchange a product, please follow the same process as requesting a refund. Exchanges are subject to product availability.

6. Refunds for Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at Support@rtpldigital.com. Provide details and photographs of the damage or defect, and we will resolve the issue.

7. Contact Information

Reverent Technologies
Email: Support@rtpldigital.com
Phone: +91 83187 97418